Frequently Asked Questions
Q: How long will it take to receive my video order?
A: We ship by First Class US Mail. Delivery usually takes 3-5 days. Q: What kind of video quality can I expect from these old films?
A: Generally, the video quality is very good. Keep in mind that we are digitally tranferring very old 16mm movie films to video. The quality of the final video depends largely on the quality of the original film. We will not sell a video unless the quality meets our standards. Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the
date of the order whose status you wish to view.
Q: I want to pay by check, where do I send my payment?
A: If paying by check or money order please mail payment to: US MILITARY VIDEOS, 1921 South Lakeshore Drive, Chapel Hill, NC 27514
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All U.S. Military Videos transactions are supported by Secure Socket Layer (SSL) encryption, also known as secure order protection, secure certificate or digital certificate. Developed by Netscape, SSL is a protocol for securely encrypting and transmitting electronic information between web servers across the Internet, and is the most popular method for ensuring the secure transmission of credit card data and consumer information. You will see a locked security icon in your browser when making payments.
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